Local Government
Helping councils modernise services
Every housing team is under pressure to do more with less while demand keeps rising. Our sector solutions are designed to cut admin, strengthen compliance and improve experience.
Home Assist
Housing Applications Platform
The Problem
- Housing applications arrive in inconsistent formats
- Officers spend hours extracting and re-keying information
- High risk of missing statutory duties under HRA 2017
- Massive call centre burden as residents chase updates
- Costs escalate through duplicated effort and late interventions
Voices from the Frontline
“Our call centre spends hours every day chasing updates on housing applications instead of helping residents.”
“Officers spend more chasing supporting documents and responding to escalations than making decisions that change lives.”
“The hardest part is keeping up with our legal duties while drowning in paperwork.”
The Building Blocks
Consistent Data Collection
Structured intake across all applicants - validated, complete, ready to process.
AI Review
Instant checks against the Homelessness Reduction Act and Code of Guidance.
AI Prioritisation
Highlight urgent cases, flag risk factors, assess eligibility and priority need.
Officer Dashboard
Clear, auditable case summaries with AI rationale. No re-keying required.
Applicant Updates
Residents get accurate, real-time progress by email, portal or AI phone agent.
How It Works
Applicant Starts Application
Submitting details via the public portal
AI Review Stage 1
Checks for duplicate cases and missing information
Applicant Uploads Documents
Supporting information submitted securely
AI Review Stage 2
Assesses homelessness, eligibility and priority need
Officer View
Clear, auditable case summary ready for decision
Supporting your team to deliver faster decisions, better service, and lower costs.
Built on Daia. ISO 27001 certified. Tailored to UK public sector.
Interested in Home Assist for your council?
Book a Demo