Service Agents
Understand user requirements and update systems automatically
What They Do
Service Agents chat with users to understand what they need, then carry out the work required across different systems. They can even handle multi-step processes that would normally require someone to log into several different platforms to complete a task.
How They Work
We build these agents to combine natural conversation with system integration. They talk to users via your no-code solution while simultaneously working with booking systems, project tools, databases, and other business applications to get things done. A service agent might also use its own internal SQL instance to keep track of operations for audit and reporting purposes.
Typical Results
Routine processes become much simpler without losing the personal touch. Users appreciate being able to just explain what they need rather than clicking through multiple systems. Staff spend less time on administrative tasks and more time on work that matters. Overall productivity increases.
Example
A survey solution might use a Service Agent to capture details about a specific issue and then add the data into one or more backend systems for further analysis and review.
A housing application solution might use a Service Agent to capture details about an applicant and then review against specific criteria in order to determine eligibility.
